At Haotian Laser, we take pride in delivering laser machines that combine innovation, reliability, and outstanding value. We stand behind our products with a strong warranty program and a customer-first return policy.

Warranty & Support Policy

We are committed to ensuring your machine runs reliably throughout its entire lifecycle.

    • Fiber Laser Systems – 3-Year Limited Warranty

    • CO₂ Galvo Lasers – 18-Month Limited Warranty

    • UV Galvo Lasers – 18-Month Limited Warranty

    • CO₂ Gantry Lasers – 2-Year Limited Warranty (18 months for the glass tube, calculated from the production date)

What’s Covered

  • If non-laser source components (electrical or mechanical parts) fail due to manufacturing defects during the warranty period, we will send you replacement parts free of charge and cover all shipping costs.

  • If the laser source itself has a manufacturer-related issue during the warranty period, it must be returned to us. We will repair or replace it, covering all shipping costs both ways.

Lifetime Technical Support

Every Haotian Laser customer has access to lifetime technical support. Our experienced engineers are always available to assist with setup, troubleshooting, and operation guidance—so you’re never left on your own.

Important Notes

  • The warranty does not cover damage caused by misuse, improper installation, unauthorized modifications, power surges, physical impact, or environmental conditions.
  • Proof of purchase and a clear description of the issue may be required.
  • Our technical team will perform a remote diagnosis to determine warranty eligibility.

Damages & Issues

Please inspect your order immediately upon delivery. If your machine arrives defective, damaged, or with incorrect parts, contact us right away so we can resolve the issue quickly.

Returns

To qualify for a return:

  • The product must be unused and in the same condition as received.
  • Original packaging, tags, and all included parts must be intact.
  • Proof of purchase is required.

Note: Returns sent back without prior approval will not be accepted.

Refunds

Once we receive and inspect your return, you will be notified whether your refund has been approved. If approved:

  • Refunds are issued to your original payment method within 10 business days.
  • Processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received payment, please contact us.

Need Assistance?

Our team is here to help.
📧 info@haotianlasers.com

At Haotian Laser, your success is our priority. With world-class machines, reliable warranties, and lifetime support, we’re here to ensure you get the most out of your investment.